Damaged, Defective or Incorrect Items

• Please get in touch with us within 5 days of delivery if you receive a damaged, defective, or incorrect item.
• We will provide a replacement or suitable resolution in accordance with New Zealand consumer law.

Unboxing Video Requirement

• For fragile items such as bangles, please record a clear unboxing video:
  • Showing the sealed package before opening
  • One continuous, unedited video
  • Clear view of the product immediately after opening

Claims for transit damage may not be accepted without an unboxing video.

No Change of Mind Returns

• We do not accept returns or exchanges for:
  • Change of mind
  • Incorrect selection
  • Minor colour variations due to lighting or screen settings

Product Condition

• Items must be unused and in their original condition and packaging.

How to Request a Return

• Contact us via email or Instagram
  • Provide your order details and unboxing video (if applicable)
  • Once approved, we will provide return instructions

Refunds

• Refunds will be processed after the item is received and inspected
  • Refunds will be issued to the original payment method
  • Shipping charges are non-refundable unless the item is faulty

Important Information

• We reserve the right to assess all claims before approval
  • Our imitation jewellery and accessories require proper care to maintain their quality and appearance
  • This policy does not limit your rights under the Consumer Guarantees Act 1993

Contact Us

Email: orders@parambarya.com

Instagram: @parambarya.bypriya

Thank you for shopping with Parambarya – Crafted for Your Everyday Elegance.